common problem

child seat

As APL is classified as a reservation service, the expectation under the law is that there is sufficient advance notice for the installation of child seats, which is different from the nature of taxi services.

Therefore, under Australian law, all children under the age of 8 must ride in an infant seat, child seat or booster seat, as determined by Australian law.

There is a $ 10 fee per seat for infant seats, child seats and booster seats.

While drivers will do their best to safely install child seats, parents / guardians are strongly encouraged to check before the journey begins and make adjustments as necessary. Drivers are trained to install child seats, but they are not professional installers and parents / guardians are expected to ensure the safety of their children as they would in their own vehicle. The driver, infant seat, child seat or booster seat provider will install the child seat, but the parent / guardian will maintain it to ensure the safety of the child.

 

Airport pick up point

For all airport transfers, we ask that you turn on your mobile phone when landing. The driver will then contact you, usually via text message, with the exact meeting point. If you have an international number, don't worry, we can call all numbers, or if you just want to use WIFI , please contact +61424776161 via WhatsApp , Line or WeChat .

 

payment method

We provide a variety of payment methods. For details, please contact our online customer service, phone +61424776161 or APL support@gmail.com .

All rates are inclusive of Goods and Services Tax ( GST ), are charged per hour, per vehicle, and apply to direct transfers unless otherwise specified or otherwise priced. Rates do not include ground transportation charges such as airport parking fees, road and bridge tolls, telephone usage charges, child seats, and entry fees or special requests to tourist attractions unless otherwise specified. Credit card fees, booking fees and collection fees may apply, please check with Customer Service for more information.

 

What if my flight is delayed?

Rest assured, drivers will keep track of all flights and adjust arrival times based on flight delays. However, if your delay conflicts with other pickups, you may need to wait to accommodate the driver's schedule. We will do our best to pick you up near your new landing time.

What if my flight is cancelled?

Please contact our office via SMS +61424776161 or email aplsupport@gmail.com to inform us of your situation and we will inform you of the next steps.

 

What if my flight arrives early?

If your flight arrives early, we will try to arrange for a driver to pick you up earlier, but this is not always possible. All vehicles and drivers have a set schedule and in some cases you may need to wait if your flight arrives early. We keep track of all flights and make every effort to pick you up as soon as possible, but we cannot guarantee that we will pick you up before your scheduled time.

What if I am late due to luggage and customs?

You must contact us as soon as possible to inform us of the flight delay and we will wait one hour after your flight lands. Waiting time charges will then apply. As long as you contact us, your driver will not leave. If you fail to contact us or communicate, you will lose the full amount of your fee. As circumstances are beyond our control, you will need to seek compensation from the party causing the delay. We strongly recommend that you purchase travel insurance to cover situations like this.

 

What if there is an error in my reservation information?

Please note that it is the customer's responsibility to verify the accuracy and correctness of the above booking confirmation details. If you find any errors in your booking details, please contact us immediately to have them corrected.

 Will there be an increase in fees if additional stops are added?

We can only inform you of additional costs upon request. Because every situation is different, there are no guidelines or rates that apply to all changes. However, there is a minimum fee of $ 10 per stop.

 

Can I eat or drink in the car?

By regulation, no food or beverages, except bottled water, are allowed to be opened or consumed on public passenger vehicles at any time.